Connecting the Dots

This next article is specifically for BEK Connect customers, but we hope that our businesses not using BEK Connect take away this message: BEK is always here to help, and we do that through several channels, including video how-to’s.

And now, a question for our BEK Connect customers: Ever been on a call and needed to send it someone else’s way? Transferring a call on your Yealink desktop phone is easier than you might think, and once you’ve done it a few times, it becomes second nature.

Whether you’re passing a customer to a colleague or routing a call to another department, knowing how to transfer cleanly keeps your conversations professional and your callers from feeling lost in the shuffle.

We’ve put together a short how-to video walking you through each step. Head over to the BEK Tech Studio channel on YouTube to watch it and follow along at your own pace.

Have a question about your BEK Connect system?

Connecting the Dots is here for you. Send your questions, big or small, to support@bektel.coop, and your tip could be featured in a future issue. The more you ask, the more we can help everyone on your team get the most out of BEK Connect.