BEK'S BEST

BEK News is a new division of BEK TV (KNDB/KNDM), a North Dakota-owned company broadcasting LIVE...LOCAL sports and news/commentary, with a statewide broadcast footprint and a nationwide Internet (OTT) offering.

It’s exciting, emotional and intimate North Dakota content attracts attention and engages viewers of all ages and interests. BEK TV includes events, competitions, performances and activities from around the state. BEK TV also boasts the BEK Sports Network, which recently celebrated its 13th anniversary, having broadcast over 3,500 events, from 80 cities and 110 venues.

BEK TV is launching BEK News, a new exciting television mix of both national and local news/commentary. BEK News will feature a number of the national personalities who will share their commentary on national and regional topics each day. This position will work in tandem with a team of professional individuals to create high quality news/commentary programming.

• Direct broadcasts to ensure that programs conform to station quality standards, policies and regulations.
  
• Gather information, stories and pieces from team members throughout the day
  
• Add stories and elements that will make the broadcast more attractive
  
• Communicate with the studio crew and anchors while on-air
  
• Direct/Tech. Direct breaking news reports
  
• Perform research on local, national and international affairs to stay updated with current events
  
• Excellent communication skills, both oral and written
  
• Experience with broadcast equipment and production environments, including cameras, control boards, audio equipment and editing systems
  
• Ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
  
• Helps to ensure station compliance with FCC broadcast rules and regulations
  
• Performs other duties as assigned
  
• Perform other duties as needed and directed by your manager.
  

Customer Service Manager Job Purpose:

Maintains customer satisfaction by inspiring service representatives, providing problem-solving resources, and developing creative service solutions, fostering an intimate service experience and managing the service team.

BEK is looking to continue its long history of exceptional customer service and is looking for the right leader that will inspire continued service improvements.

Customer Service Manager Job Duties:

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; determining system improvements; implementing change.
  
• Determines customer service requirements by maintaining contact with customers; conducting surveys; forming focus groups; benchmarking best practices.
  
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  
• Maximizes customer operational performance by providing leadership, support and technical advice.
  
• Updates job knowledge by participating in educational opportunities; reading professional publications.
  
• Develop tools to gain market intelligence, exiting customer feedback and coordinate with sales, operations and marketing on product and promotional changes.
  
  

Skills/Qualifications: Customer Service, Process Improvement, Decision Making, Strategic Thinking, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Social Media, Online Chat, Emphasizing Excellence, Performance Reporting.

• Must have 15 years of proven customer service leadership experience
  
• An intimate understanding of customer service, techniques, strategies, tools and technology
  
• The capability to establish performance metrics
  
• Experienced with social media as a service delivery tool
  
  

Providing customer service is not good enough, you must be able to astonish the customer’s senses with an intimate customer service experience and advance the Cooperative’s development of it’s Brand Promise.