Careers

BEK News is a division of BEK TV (KNDB/KNDM), a North Dakota-owned company broadcasting commentary and live news, as well as the most live, local sports in North Dakota across a statewide broadcast footprint and a nationwide Internet (OTT) offering. It’s exciting, emotional and intimate North Dakota content that attracts attention and engages viewers of all ages and interests.

BEK TV launched BEK News, an exciting television mix of both national and local news as it occurs and commentary on how it affects our viewers. BEK News features national, regional and local personalities who share their commentary on topics impacting individuals daily. This position will work in tandem with a team of professional individuals to create high quality news/commentary programming. BEK News is truly the leader in local.

Preferred, Skills and/or Experience:

• Collaborate with News Operations Manager to select and prioritize content
  
• Communicate with show personalities to create an award-winning product
  
• Gather information, stories and pieces from team members throughout the day
  
• Perform research on local, national and international affairs to stay updated with current events
  
• Utilize the Adobe Creative Suite to edit footage and create on-air elements
  
• Video and audio editing is a significant portion of this position
  
• Select footage and sound bites to include in broadcast to ensure consistency
  
• Add stories and elements that will make the broadcast more attractive
  
• Communicate with the studio crew and anchors while on-air
  
• Ensure broadcast is within time limits
  
• Ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
  
• Assist in posting daily video content to the station’s website, bek.news
  
• Produce breaking news reports
  
• Exercise your creative side by assisting with commercial production
  
• Excellent communication skills, both oral and written
  
• Experience with broadcast equipment, live broadcasts and production environments, including cameras, control boards, audio equipment and editing systems
  
• Experience with Microsoft 365 suite
  
• Experience with remote meeting software
  
• Perform other duties as needed and directed by your manager.
  
• Performs other duties as assigned
  
  
  

Education/Experience:

• 1-3 years of experience in broadcasting or equivalent experience in television production 
  
• Interest in and knowledge of live news/event production and advanced knowledge of both Mac and PC based editing systems (Final Cut Pro, News Edit, Adobe Premiere Pro, etc.) and general knowledge of other applications within the Adobe Creative Suite.
  
• Work closely with other station staff to prepare and produce all live and pre-recorded shows. Shows include but are not limited to daily news/commentary programming, breaking news cut-ins using TriCaster 8000/TC2 Elite.
  
• Manage assigned tasks in a dynamic newsroom environment while demonstrating the ability to multi-task as well as the ability to handle change in a timely manner.
  
• Post-entry level experience in the role of producer of news/commentary style programming.
  
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet company goals.
  
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Contact Information:

BEK TV/KNDB-TV

Jordan Hassler

Chief Operations Officer

923 East Interstate Ave

Bismarck, ND 58503

jhassler@beksports.com

Office: 701-475-1229

We are currently seeking qualified candidates for the position of Customer Support Representative (CSR) reporting out of  BEK’s Valley City office location.

The Customer Support Representative responds to trouble calls and ensures identification and resolutions of customer issues. Highly motivated and customer-oriented, this position serves our customer base by providing training and technical support to both customers and BEK employees, along with the accurate handling and tracking of BEK’s service order process. The Customer Support team will interact with customers, vendors, provisioning, engineering, and sales team members daily. This position will work diligently to ensure the customer experience is positive and the services are functioning correctly.

Operational Duties:

• Responsible for accurate handling and maintenance of service orders, installations, and trouble tickets.
  
• Administer customer accounts and services.
  
• Work full-time 5 days a week including on-call rotation including holidays and weekends.
  
• Understand installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment.
  
• Using exceptional customer relationship-building skills, work with customers to promptly correct service-related problems
  
• Diagnose and troubleshoot networks, phones, routers, and software applications.
  
• Provide internal and external product training for new and existing users.
  
• Handle calls from customers relating to their services and billing and promote internal products and services to fit customer's needs.
  
• Other duties as required or assigned by company management.
  
• Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the company's needs today and in the future.
  
• Be highly organized, detail-oriented, and resolute regarding accuracy.
  
• Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.
  
  
  

What You Need for This Position:

• Associate degree or equivalent in a computer-related or technical certification, OR three (3) years of relevant customer call center work experience; OR a combination of education and experience that encompasses all aspects of this position.
  
• Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic. 
  
• Communication skills are essential:  must demonstrate excellent listening, empathy, tact, diplomacy, and successful two-way conversation. 
  
• We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple, competing for tasks and demands with strict attention to detail is a must.  
  
• Resourceful, roll up the sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
  
• Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the Company's needs today and in the future.
  
• Be highly organized, detail-oriented, and resolute regarding accuracy.
  
• Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.