Webmail Guide and Troubleshooting
Are you having trouble logging into webmail?
If the page is is blank and does not seem to load, try deleting Java Temp Files – go to Windows Control Panel, double-click the Java Icon, under the Temporary Files section is a button to “delete files.” This clears the Java cache.
Next, try and delete internet files by opening your browser and hit CTRL+Shift+Delete. Choose the option for "cache" and/or "temp files." Once those are deleted, try webmail again.
Still getting a blank page? Simply press the "F5" button on your keyboard to refresh the screen.
Does it seem to take a long time to load the webmail screen?
How do I delete emails in webmail?
Can I change the message preview at the bottom of the screen to only the list of email messages?
Do you want your name to appear differently when using webmail?
When sending email you can change the way your name appears in the from field by logging into your webmail account, click on the Options tab, click on the Mail Identities tab. Change what appears in the from field to what you would like to have appear when you send email. Another great resource is the “Help” link on the top right of the webmail screen.
As always, if you have any questions or have experienced any other problems, be sure to contact us.