PRODUCT RESOURCES

How-to guides, software downloads, and helpful troubleshooting tips.

Phone Features

Allows the subscriber to add a third party to an existing call without operator assistance.

How to Use 3-Way Calling:

The first call may either be an incoming call or a call initiated by you; depress the switchhook for about one second. This will place the first call on hold. Listen for the dial tone. Then dial the next person. When that person answers, you may talk privately with this person before you make the call 3-way. To add this person to the 3-way call, depress the switchhook for about one second to add the person on hold. Your 3-way call is now underway. If for some reason the call to the last person is not completed or you decide not to add that person to the call, depress the switchhook twice to resume your conversation with the person on hold.

If either of the other two people hang up, you can continue to talk to the remaining one.

How to Disconnect Completely:

Simply hang up.

Notes:

You are responsible for all long distance charges on calls that you initiate. To cancel Call Waiting before making your 3-way call, push *70 on your touchtone phone (1170) for rotary phone). You will hear three short tones followed by a dial tone. Place your call. Call Waiting will automatically be reinstated when you hang up. If you have the Speed Calling Feature, you may use your Speed Calling codes when you are setting up a 3-Way Call. May not work with key systems.

Allows the subscriber to reject all calls that are Caller ID Blocked by a caller. The caller will be routed to a recorded message that states “We’re sorry the party you are calling does not wish to talk to callers who block their numbers, if you wish to reach this party, please hang up and place your call again without blocking your number.” This is done by dialing *82

How to Temporarily De-Activate Anonymous Call Rejection:

Lift the receiver and push *87 on your touchtone phone (1187 for rotary phones).

How to Re-Activate Anonymous Call Rejection:

Lift the receiver and push *77 on your touchtone phone (1177 for rotary phones).

Redirects your telephone calls to another telephone number only when your telephone line is busy.

How to Use Call Forwarding - Busy Line:

Lift the handset and listen for the dial tone. Push *90 on your touchtone phone (1190 for rotary phone). Again, listen for dial tone. Now, dial the number where you wish your calls forwarded. When someone answers at the forwarded number, your Call Forwarding - Busy Line feature is now in effect. If there is no answer, or if the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding - Busy Line feature is now working.

How to Cancel Call Forwarding - Busy Line:

Lift the handset and listen for the dial tone. Push *91 on your touchtone phone (1191 for rotary phone). Listen for two beeps. Call Forwarding - Busy Line is now deactivated and calls will ring on your phone.

Notes:

If you have the Speed Calling Feature, you may use your Speed Calling codes when you are programming your Call Forwarding calls. The subscriber will pay additional toll charges when forwarded to a long distance number.

Redirects your telephone calls to another telephone number if you do not answer your telephone call within a pre-specified number of seconds (default is 20 seconds). The number of telephone seconds before your call is forwarded is determined by you, the subscriber, but set by the telephone company.

How to Use Call Forwarding - Don’t Answer:

Lift the handset and listen for the dial tone. Push *92 on your touchtone phone (1192 for rotary phone). Again, listen for dial tone. Now, dial the number where you wish your calls forwarded. When someone answers at the forwarded number, your Call Forwarding - Don’t Answer feature is now in effect. If there is no answer, or if the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding - Don’t Answer feature is now working. If customer requests just one call to forward to number if no answer, we can make this so no answer is required or no second call is needed. Simply dial the forward to number. You will hear two beeps and it is activated.

How to Cancel Call Forwarding - Don’t Answer:

Lift the handset and listen for the dial tone. Push *93 on your touchtone phone (1193 for rotary phone) Listen for two beeps. Call Forwarding - Don’t Answer is now deactivated and calls will ring on your phone.

Notes:

If you have the Speed Calling Feature, you may use your Speed Calling codes when you are programming your Call Forwarding calls. The subscriber will pay additional toll charges when forwarded to a long distance number.

Allows you to activate call forwarding from a location other than your home phone. By using this feature, you may dial a special code to have your calls forwarded to another telephone number.

How to use Call Forwarding Remote:

Dial the special access number:

For BEK Communications Cooperative exchanges and Rural Bismarck - Dial 475-2001.

Other BEK exchanges – Dial 1-701-475-2001.

Dial your ten-digit home or office telephone number that has call forwarding remote, followed by your four digit personal ID number (this is the last four digits of your phone number). You will hear three short beeps.

Push *72 on your touch-tone phone (1172 for rotary phone) to activate call forwarding. Listen for dial tone.

Dial the number you want your calls forwarded to. If forwarded to a local number, you must dial a seven-digit number. If forwarded to a long distance number, you must dial 1-area code-seven digit number – (see note two below). When someone answers at the forwarded number, your Call Forwarding feature is now in effect.

If there is no answer, or if the line is busy, hang up and repeat the previous steps again. If you do this within two minutes you will hear a recording stating that call forwarding is already activated. This may result in the placing of two calls.

How to cancel Call Forwarding Remote:

Dial the special access number:

For BEK Communications Cooperative exchanges and Rural Bismarck - Dial 475-2001.

Other BEK exchanges – Dial 1-701-475-2001.

Dial your seven-digit home or office telephone number that has CALL FORWARDING REMOTE, followed by your four-digit PERSONAL ID NUMBER. You will hear three short beeps.

Push *73 on your touch-tone phone (1173 for rotary phone) to deactivate call forwarding. Listen for dial tone. Call Forwarding is now deactivated and calls will now ring on your home or office phone.

Notes:

You have three chances to enter the correct telephone number that has Call Forwarding Remote and your PIN number. After three attempts, you will be disconnected. You must hang up and try again.

The subscriber will pay additional toll charges when forwarded to a long distance number. The charges will appear on the bill of the original number dialed.

Allows you to dial a special code to have your calls redirected from your telephone number to another telephone number. The subscriber will pay additional toll charges when forwarded to a long-distance number.

How to Use Call Forwarding - Variable:

Lift the handset and listen for the dial tone. Push *72 on your touchtone phone (1172 for rotary phone). Again, listen for dial tone. Now, when forwarding calls to a local number, dial that 7 digit number (Call forwarding will begin after a slight pause). If you are forwarding calls to a long distance number, dial 1 + the 10 digit number. No answer is required for Call Forwarding to begin.

If there is no answer, or if the line is busy, hang up and repeat the previous steps. Upon customer request, call forwarding variable/unconditional can require someone to answer at the forwarded number. Also upon customer request, once you have activated Call Forwarding, the phone will make one short ring each time a call is forwarded. You can still make outgoing calls from this phone.

How to Cancel Call Forwarding Variable:

Lift the handset and listen for the dial tone. Push *73 on your touchtone phone (1173 for rotary phone). Listen for two beeps. Call Forwarding is now deactivated and calls will ring on your phone.

Notes:

If you have the Speed Calling Feature, you may use your Speed Calling codes when you are programming your Call Forwarding calls. The subscriber will pay additional toll charges when forwarded to a long distance number.

Lets the subscriber place someone on hold when they want to initiate a second call.

How to Use Call Hold:

To put a current call on hold, depress the flash button. Listen for dial tone, dial *76 - listen for dial tone, then dial the second phone number. To toggle between calls, depress the flash button and dial *76 each time you wish to change to the other call. Either call can be ended when either of the other two people hang up. If you forget to go back to a call that you have on hold, your phone will ring back.

Notes:

Does not work if they have Call Waiting.

A tone that tells you when another call is waiting to be answered. To answer the waiting call, the subscriber presses the flash button (if no flash button, the switch hook can be used). The subscriber can cancel the call waiting option before a telephone conversation for the duration of one call by dialing a special access code, if an uninterrupted call is necessary.

How to Use Call Waiting:

A beep tone tells you another call is waiting. Only you hear this tone. Another reminder will be heard 10 seconds later if the waiting call remains unanswered. The second caller hears only the normal ringing tone.

To answer the second call: depress the flash button to place your first call on hold. You will automatically be connected with the second caller.

To alternate between calls: depress the flash button for about one second. Each conversation is private and cannot be heard by the other caller.

To end either call, depress flash button, or simply hangup. If you hang up the receiver and still have one call on hold, your telephone will then ring.

How to Use Cancel Call Waiting:

Before making your call, push *70 on your touchtone phone (1170 for rotary phone). You will hear three short tones followed by a dial tone. Place your call. Call Waiting will automatically be reinstated when you hang up.

Notes:

If subscriber also has a Caller ID Box or equipment that has Call Waiting capabilities, the Call Waiting (second) call will show on the Caller ID equipment. Not all Caller ID equipment has this feature.

When you receive a call, the telephone number calling you and the name associated with that number in the telephone company records will automatically appear on your phone or a Caller ID unit attached to your phone. If you choose to answer the call, the name and number remains on the screen until you or the caller hangs up.

Caller ID may not be available on all calls because of stipulations such as Caller ID Blocking and other telephone company equipment limitations.

If the telephone subscriber receives a call from a party that has activated Caller ID Blocking, these calls will be shown as “Private Caller,” “Anonymous” or some other similar notation.

If the telephone subscriber receives a call that displays “out of area,” “unavailable” or a similar notation, the carrier is not supplying the information, possibly due to their equipment limitations.

Enables the subscriber to control disclosure of their telephone number and name to a subscriber of Caller ID. Calls to 911 are not affected by Caller ID Blocking.

Caller ID Blocking Options:

Per Call - This will block disclosure for one call only. Lift receiver and push *67 on your touchtone phone (1167 for rotary phones) and dial telephone number of call to be made.

Per Line - This will block disclosure for all outgoing calls. To cancel Caller ID Blocking for one call, lift receiver and push *82 on your touchtone phone (1182 for rotary phones). Canceling will make the normally private number available to the called party.

Allows up to three unique ringing patterns, which can determine for whom a call is intended. Great for fax machines.

Separate lines into the same premise may also be eligible for Distinctive Ringing in order to determine which line the call is originating from.

Example:

John Doe 475-0000 1 long ring

Teenline 475-0001 2 short rings

Doe Business 475-0002 1 short - 1 long ring

All telephone numbers are assigned to and ring at John Doe’s residence - same phone.

Notes:

If you have the Call Waiting feature, the Call Waiting tone will have the same patterns. This is a feature that would work well in conjunction with a teenline.

Allows the subscriber to prevent calls from ringing at your telephone by diverting them to a tone or recorded announcement.

How to Use Do Not Disturb:

Lift the receiver and push *78 on your touchtone phone (1178 for rotary phones). Contact the BEK Communications Office to establish PIN’s for specific callers to override the Do Not Disturb feature.

How to Cancel Do Not Disturb:

Lift the receiver and push *79 on your touchtone phone (1179 for rotary phones).

Allows an incoming call to ring your phone number and up to six other phone numbers at the same time. Long-distance charges may apply when Find Me calls are answered at a long-distance number.

Enables you to call another telephone connected to your telephone line.

How to use Home Intercom:

Dial your own number and hang up the receiver. All extensions on your line will ring. The first receiver to be lifted stops the ring and the conversation can begin.

Tells you the telephone number of the most recent incoming call. If you want to call that number, simply press “1.” The Last Call Return feature cannot be activated for telephone calls originating from a line that is forwarded or from a line not associated with a telephone number, e.g., multiline hunt group.

How to Use Last Call Return:

Lift the receiver and push *69 on your touchtone phone (1169 for rotary phones) and the number of the most recent caller will be heard. If you want to dial the number, press 1.

Notes:

If the number dialed is busy, the telephone company’s equipment will automatically make repeated attempts to establish the call for a thirty (30) minute period. Last Call Return will not work if the caller has blocked their number. Last Call Return will not work if the call was from an “unavailable” line (caller’s carrier does not have SS7 equipment). This feature does not work on 800 numbers, 900 numbers or on lines where Call Forward or other call features have been activated.

Creates a priority ringing list of up to six numbers. When those parties call, you know it by a special ring! This affects regular ringing and call waiting tones.

How to Use Priority Ringing:

Lift receiver and dial *61 on your touchtone phone (1161 for rotary phones) and follow recorded instructions.

How to Cancel Priority Ringing:

Lift receiver and dial *61 on your touchtone phone (1161 for rotary phones) and follow recorded instructions.

Notes:

Does not work with Selective Call Acceptance.

Redials the last outgoing telephone number you dialed. If busy, it will continue dialing for 30 minutes. You may still make and receive other calls.

How to Use Repeat Dialing:

After attempting a call that is busy, hang up. Lift the receiver and dial *66 on your touchtone phone (1166 for rotary phone). You will hear a recorded announcement telling you the telephone company’s equipment will keep trying the number for 30 minutes. Hang up receiver. Your phone will have a distinctive ring when the called party’s phone is available to take a call. Simply pickup the receiver and the call will be connected.

How to Cancel Repeat Dialing:

Lift the receiver and dial *86 on your touchtone phone (1186 for rotary phone).

Uses a list function to store up to six directory numbers from which you receive calls. An incoming call from a directory number that is not on your list is routed to an announcement stating that the called party does not wish to receive the call.

How to Use Selective Call Acceptance:

Lift receiver and push *64 on your touchtone phone (1164 for rotary phones) and follow the recorded instructions.

How to Cancel Selective Call Acceptance:

Lift receiver and push *64 on your touchtone phone (1164 for rotary phones) and follow the recorded instructions.

Notes:

Does not work with Priority Ringing.

Allows you to ensure that selected calls reach you when you are away from your home or office. Incoming calls from up to six directory numbers can be forwarded to another location. Calls from directory numbers that are not on the list can be picked up at your home or office. If you forward your calls to a distant telephone where long-distance charge applies, you will be billed the charges.

How to Use Selective Call Forwarding:

Lift the receiver and push *63 on your touchtone phone (1163 for rotary phones) and follow the recorded instructions.

How to Cancel Selective Call Forwarding:

Lift the receiver and push *63 on your touchtone phone (1163 for rotary phones) and follow the recorded instructions.

Notes:

The subscriber will pay additional toll charges when forwarded to a long distance number.

Enables the subscriber to block the last incoming call and/or calls for a maximum of ten (10) specified telephone numbers. Callers whose numbers are blocked are directed to a recorded announcement.

How to Use Selective Call Rejection:

Lift the receiver and push *60 on your touchtone phone (1160 for rotary phones) and follow the recorded instructions. If you do not know the unwanted callers number, activate Selective Call Rejection immediately after hanging up from their call. Press the # key, dial 01 and the # key again.

How to Cancel Selective Call Rejection:

Lift the receiver and push *60 on your touchtone phone (1160 for rotary phones) and follow the recorded instructions.

The telephone company can set this list up for the subscriber.

Allows the subscriber to create a list of up to eight (8) emergency or frequently dialed numbers which the subscriber can call by dialing a one-digit code. The one-digit code can be any number from 2 to 9.

How to Program Speed Call-8:

Lift the handset and listen for the dial tone. Push *74 on your touchtone phone (1174 for rotary phones). Listen for the dial tone.

Dial one of the eight one-digit speed numbers (2 through 9). Dial the number you wish to speed call (for long distance entries, remember to include the “1” and the area code).

Push the # button (on rotary phones, omit this step and wait four seconds). Listen for the two beeps, which indicate that your number has been entered. Then hang up and repeat procedure.

You may continue entering all the numbers on your list at this time or enter them one at a time, later. You should keep track of your speed-numbers on a reference list and keep the list near your phone.

How to Use Speed Call-8:

Lift the handset and listen for the dial tone. Dial the appropriate one-digit speed number (2 through 9; For rotary phones dial “112” - “119”), then press “#”. Your call will now be automatically dialed.

Allows the subscriber to create a list of up to thirty (30) emergency or frequently dialed numbers which the subscriber can call by dialing a two-digit code.

The two-digit code can be any number from 20 to 49.

How to Program Speed Call-30:

Lift the handset and listen for the dial tone. Push *75 on your touchtone phone (1175 for rotary phones). Listen for the dial tone.

Dial one of the 30 two-digit speed numbers (20 through 49). Dial the number you wish to speed call (for long distance entries, remember to include the “1” and the area code).

Push the # button (on rotary phones, omit this step and wait four seconds). Listen for the two beeps, which indicate that your number has been entered. Then hang up and repeat procedure.

You may continue entering all the numbers on your list at this time or enter them one at a time later. You should keep track of your speed-numbers on a reference list and keep the list near your phone.

How to Use Speed Call-30:

Lift the handset and listen for the dial tone. Dial the appropriate two-digit speed number (20 through 49; For rotary phones dial “1120” - “1149”), then press “#”. Your call will now be automatically dialed.

Prohibits any toll (e.g. long-distance) calls from being made from or charged to the subscriber’s phone number.

Allows a subscriber to make a long-distance call after having put Toll Restriction on their line. To bypass the Toll Restriction, the subscriber must dial the number followed by a Personal Identification Number (PIN).

The subscriber may change the PIN number at any time.

How to Use Toll Restriction With PIN:

Lift receiver and dial the number to be called (1-XXX-XXX-XXXX). Once you hear the dial tone, dial your 4 digit PIN. Your call will then go through.

Receive messages when you are away from your phone, or when your phone is busy. Store up to 100 recorded messages, depending on the length of the message. There is no equipment to buy or maintain. Retrieve the messages from anywhere with your secure password.

Download the full voicemail instructions.